Below is the average delivery timeline for all our packages:

After placing your order, please allow 1-3 business days for processing. Once processed, your order will be shipped, with delivery typically taking between 5-8 business days. Our aim is to streamline the ordering and delivery process for our customers. Should you have any inquiries or feedback, please feel free to reach out to our customer service team. We've provided a detailed explanation below on how your order is processed and delivered.

Order Placement: Ordering through novi-capetown.co.za is straightforward. Simply visit the product page, add your desired item to your cart by clicking the black "Add to Cart" button. It's crucial to ensure you've selected the correct variants. If everything looks good, proceed to checkout by clicking the "Proceed to checkout" button. On the information page, enter the accurate address details. Double-check all information for accuracy. Once done, click "Continue to Submit."

Shipping Details: On the "Shipping" page, review the address information you've provided. It's worth noting that all shipments are entirely free of charge as a token of our appreciation to our customers. Click "Proceed to Payment" to move forward.

Payment Options: We offer various payment methods, all SSL encrypted for secure transactions. Payment options include credit cards (AMEX, Mastercard, Maestro, Visa), PayPal, EPS, Shopi Pay, Google Pay, and Apple Pay. Once you've selected your preferred payment method, click "Complete Order" and follow the instructions provided to finalize your purchase. If you encounter any issues with your order, don't hesitate to contact us.

Shipping Costs: We cover shipping costs for all orders, and our products are delivered to your doorstep at no extra charge. There's no minimum order quantity required.

Order Shipment: Have you found the perfect item on our website? We ensure prompt processing and shipment of your order to minimize delays. To maintain fair pricing, we consolidate packages in bulk and ship them once we reach our minimum quantity threshold. We appreciate your understanding and cooperation in helping us create a better, healthier world.

Please Note: Similar to many online stores, we may experience high demand and occasional delays. Kindly consider this when placing your order. We're committed to dispatching your order at the earliest opportunity. For same-day shipping, please contact us via email, and our service team will assist you accordingly.